PharmNode offers a Professional tier with clinical-grade formulation simulations. Because access to calculation schemas, PDF downloads, and ingredient databases is immediate upon subscription activation, eligibility criteria apply to prevent platform misuse.

Refund requests are handled in accordance with the terms of our Merchant of Record, Paddle, and applicable regional consumer protection laws. Refunds are generally processed for initial orders where no extensive batch exports or bulk calculations have been run.

For customers residing in the European Union, United Kingdom, and other regions enforcing statutory rights, a 14-day cooling-off period is provided starting from the date of initial purchase.

To request a refund within this 14-day window, please contact us or submit a request directly through your Paddle payment receipt. If a refund is approved, your access to the Professional tier features will be disabled immediately, and the transaction amount will be credited back via the original payment method.

You can cancel your Professional plan subscription at any time. When you cancel, your active plan will remain operational until the end of the current billing cycle (monthly or annual).

We do not provide prorated or partial refunds for unused days or calculation runs within an active billing cycle. Upon expiration of the current billing cycle, your workspace will be reverted to the Hobby tier, and custom active ingredients or saved formulas exceeding tier constraints will be locked or deactivated.

Approved refund transactions take 5 to 10 business days to appear on your bank statement, depending on your bank's card processing timeline.

For any questions, complaints regarding incorrect billing, or to check on the status of an ongoing refund request, please email billing@pharmnode.com. Please include your transaction ID, Paddle receipt details, and registered account email address in all communications.